Conflict Resolution & Management

Neutral facilitation, practical training, and compliant procedures—so tense situations become clear agreements and better habits.

Request mediation/supportSee what’s included

Workplace conflict mediation & resolution

Neutral, structured mediation that surfaces interests, aligns expectations, and documents agreements.

  • Pre-briefs with each party to understand context & desired outcomes
  • Facilitated session with guardrails, timeboxes, and shared notes
  • Written agreement with owners, actions, and review dates

Difficult conversation training

Give managers and ICs the tools to address issues early—clearly and respectfully.

  • Conversation frameworks (SBI, NVC) and role-play scenarios
  • Language patterns for clarity, empathy, and boundary-setting
  • Prep checklist and follow-up templates for accountability

Negotiation skills development

Move from positions to interests—create durable agreements and avoid stalemates.

  • Interest mapping, BATNA identification, and option generation
  • Concession strategy and objective criteria selection
  • Playbooks for manager–employee and cross-team negotiations

De-escalation techniques & crisis management

Stabilize tense moments and reduce risk with calm, repeatable protocols.

  • Signals, triggers, and step-down techniques (tone, space, options)
  • Crisis path: contain → stabilize → document → escalate if needed
  • After-action review template to learn without blame

Grievance handling procedures

Fair, timely, and well-documented processes that meet policy and regional requirements.

  • Intake forms, triage rules, and confidentiality standards
  • Investigation steps, evidence handling, and communication plan
  • Closure letters and appeal workflow with timelines

Restorative justice approaches in the workplace

Repair trust and reintegrate teams through accountability and shared commitments.

  • Restorative circles with facilitator guides and prompts
  • Harm acknowledgment, impact mapping, and repair actions
  • Commitment tracking and periodic health checks

What you’ll receive

  • Mediation plan & documented agreements
  • Difficult conversations toolkit (scripts, checklists, templates)
  • Negotiation playbook (interests, options, criteria, BATNA)
  • De-escalation protocol & crisis response guide
  • Grievance SOP with compliant forms and timelines
  • Restorative practices guide & follow-up schedule
  • Weekly/biweekly status summary (trends, risks, actions)

*We prioritize confidentiality and psychological safety. Legal/HR involvement is included when policy requires it.

    How it works

  1. 01
    Assess
    Intake, confidentiality alignment, and risk/urgency screen.
  2. 02
    Prepare
    Brief parties, define goals, and set ground rules & logistics.
  3. 03
    Facilitate
    Run mediation or training; capture evidence & actions.
  4. 04
    Agree
    Draft commitments, owners, timelines, and success measures.
  5. 05
    Follow up
    Check-ins, coaching, and adjustments to lock in behavior change.

    6. Need manager training or policy updates? We can bundle enablement and SOP refresh.

Resolve conflicts with confidence
Faster, fair resolutions with documented agreements.
Managers skilled at early, respectful intervention.
De-risked escalations and fewer repeat incidents.
Healthier team climate and restored trust.

Disclaimer: We provide conflict resolution services and training; this is not legal advice. When required, we coordinate with your HR/legal teams.